Return & Exchange Policy

If your korekore arrives faulty, damaged or wrong, we replace it. In the EU, EEA and UK you can also cancel within 14 days. Last updated October 28, 2026.

What we cover

You have 30 days from delivery to request an exchange for:

• Manufacturing defects
• Damage during shipping
• The wrong item

Conditions

• The box is unused and in its original condition
• The original packaging is included (if applicable)
• You have proof of purchase: your order number is enough

Before you order

korekore needs a Mac with Apple silicon and macOS 14 or later. Linux (x86_64 with systemd) is experimental, and Windows isn't supported yet. A computer it doesn't support isn't a defect, so please check first.

How to request an exchange

1. Email vibekeys-customer-support@secondstate.io with your order number and what's wrong
2. Include photos of the defect or damage, if you can
3. Once we approve it, we tell you whether to send the box back and how

Shipping costs

• If an item arrives defective, damaged or wrong, you never pay for return shipping.
• Replacements ship within 3 to 5 business days of approval, at no cost to you.
• If the exact item is unavailable, we offer a similar product of equal value.

Changed your mind? (EU, EEA and UK)

If you live in the EU, the EEA or the UK, you can cancel your order for any reason within 14 days of receiving it.

1. Within those 14 days, email vibekeys-customer-support@secondstate.io with your order number and that you want to cancel. You can use the form below, but you don't have to.
2. We reply with our return address in Singapore. Send the box back within 14 days of telling us.
3. You pay the cost of sending it back. Use a trackable service and keep the receipt. (If the box is faulty, damaged or wrong, it is an exchange instead, and we pay.)
4. We refund everything you paid, to the card you paid with, within 14 days of hearing from you. We may wait until the box arrives, or until you show us you've sent it.

You may try the box as you would in a shop. If it comes back damaged by more handling than that, we may take the lost value off the refund. The "unused" condition above is for exchanges and does not limit this right.

Withdrawal form: “To Second State Inc., 7401 W Slaughter Ln, Suite 5076, Austin, TX 78739, USA, vibekeys-customer-support@secondstate.io: I hereby give notice that I withdraw from my contract of sale of the following goods: korekore. Ordered on / received on: … Name: … Address: … Date: …”